Robotics Onboarding and Support Specialist
November 16
🇺🇸 United States – Remote
💵 $32 - $35 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
Description
• Simbe is looking for an Onboarding & Support Specialist who manages the deployment of robots in new retail locations. • Ensure that product performance meets or exceeds customer expectations. • Responsible for coordinating remote teams, troubleshooting product and network issues. • Ensure all deployment requirements are met on time and with high quality. • Passion for problem-solving and understanding of robotics and network systems.
Requirements
• Bachelor's Degree in technical or business field is preferred but not required. • Experience in robotics, retail technology, or a related technical field is highly preferred. Familiarity with Linux systems, knowledge of robotics and ROS, and basic networking skills are plus. • Strong troubleshooting skills, particularly with network issues and technical product performance. • Ability to manage multiple tasks and deadlines in a fast-paced environment. • Strong communication skills for coordinating between remote teams and stakeholders. Familiarity with Atlassian products, e.g. Jira, Opsgenie, and Confluence, is highly preferred. • Familiarity with product performance reporting, QA processes, and data analysis (Excel-based). • Detail-oriented with a focus on accuracy and quality in all aspects of deployment. • Technical proficiency with software tools, reporting systems, and scheduling systems. • Ability to adapt to changing requirements and troubleshoot issues quickly and effectively. • Prior experience with robotics deployment or similar technologies is a plus.
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