Vice President of Customer Success

September 25

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Swiftly

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SwiftLane Checkout • Retail Media • Retail Media Platform • Digital Platform • AI

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Description

• Swiftly is searching for experienced and dynamic Vice President of Customer Success to lead customer success, support, and onboarding teams. • Drive growth with retail partners while preparing for scale in a high-growth organization. • Responsible for customer satisfaction, retention, and overall success while ensuring a seamless onboarding experience. • Your strategic vision and leadership will be essential in fostering long-term relationships with customers and aligning services with their goals.

Requirements

• Bachelor’s degree in Business, Marketing, Computer Science, or a related field • 10+ years of experience in customer success, support, or related roles, with at least 5 years in a leadership position • Proven track record of developing successful customer success strategies and driving customer satisfaction • Strong understanding of SaaS products and the technology landscape • Excellent communication, interpersonal, and leadership skills • Data-driven mindset with the ability to analyze metrics and derive actionable insights • Passion for customer advocacy and commitment to delivering exceptional service