Sycurio
Sycurio is a leading provider of solutions and services that simplify how organizations manage data protection, regulatory compliance, and payment security in today's increasingly connected world. The company, known for its innovative technologies, assists businesses in safeguarding every customer interaction across various channels, reinforcing consumer trust and loyalty. Originally founded as Semafone in 2009, Sycurio has a rich history of revolutionizing call and contact center operations to ensure compliant and secure telephone payments. Today, Sycurio offers cutting-edge data security solutions that help organizations transition confidently into a digital-first environment, with a strong emphasis on diversity and inclusion in their workplace.
PCI DSS Compliance • Data Security • Cybersecurity • Regulatory Compliance • Payments Security
Customer Support Engineer
February 22
Sycurio
Sycurio is a leading provider of solutions and services that simplify how organizations manage data protection, regulatory compliance, and payment security in today's increasingly connected world. The company, known for its innovative technologies, assists businesses in safeguarding every customer interaction across various channels, reinforcing consumer trust and loyalty. Originally founded as Semafone in 2009, Sycurio has a rich history of revolutionizing call and contact center operations to ensure compliant and secure telephone payments. Today, Sycurio offers cutting-edge data security solutions that help organizations transition confidently into a digital-first environment, with a strong emphasis on diversity and inclusion in their workplace.
PCI DSS Compliance • Data Security • Cybersecurity • Regulatory Compliance • Payments Security
📋 Description
• Provide technical support and maintenance services for Sycurio’s customers. • Respond to customer requests for technical support services 1st and 2nd line support for all Sycurio products. • Troubleshoot customer technical issues, ensuring that details are accurately logged. • Perform basic health checks on Customer’s platforms. • Carry out scheduled maintenance activities on live customer platforms. • Create and distribute customer ESOWs. • Update internal documentation as and when required. • Ensure a professional representation of Sycurio.
🎯 Requirements
• Strong spoken and written English Language skills. • Good Linux experience is key (CLI) Command line interface. • Linux based server builds. • Creation and maintaining of VMs. • Good working knowledge of TCP/IP networking – firewalls and routers an advantage. • Good working knowledge of ISRs, SBCs, Nagios monitoring and all Sycurio product components. • SIP/VOIP knowledge and troubleshooting skills will be an advantage. • Beginner Network knowledge and troubleshooting. • Linux CLI. • Hands-on TDM/VOIP Telephony Experience. • AWS Experience is an advantage. • Ubuntu and other Linux builds is an advantage.
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