Support Operations Engineer

5 days ago

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SYNAOS

Software Development ā€¢ Production ā€¢ Logistics ā€¢ AGV ā€¢ Optimization

51 - 200 employees

šŸ¢ Enterprise

šŸš— Transport

ā˜ļø SaaS

šŸ’° Seed Round on 2019-02

Description

ā€¢ Responsible for managing, monitoring and optimizing SaaS environments on staging and production clusters ā€¢ Prioritize, analyze, and troubleshoot issues in customer environments within defined response and resolution times ā€¢ Work closely with product development and infrastructure teams for smooth operations ā€¢ Support customers with operation and configuration of software ā€¢ Coordinate changes and improve support function and user experience ā€¢ Take on-call shifts for customer support ā€¢ Document systems and configurations

Requirements

ā€¢ Degree or specialized training in computer science or equivalent ā€¢ Basic IT skills in Linux, networking, and REST API integration ā€¢ Familiar with Kubernetes environments ā€¢ Experience with YAML files is desirable ā€¢ Motivated to learn new technologies ā€¢ Ability to communicate complex concepts clearly to customers ā€¢ Positive and empathetic attitude toward customers ā€¢ Fluent in German and very good English skills

Benefits

ā€¢ Flexible working arrangements (remote, office, or hybrid) ā€¢ Modern office in the heart of Hanover for hybrid work ā€¢ Up to 180 days (6 months) of remote work from abroad ā€¢ Competitive compensation with benefits offering 30 days (6 weeks) of paid vacation ā€¢ Modern hardware and software solutions ā€¢ Corporate Benefits: Access to exclusive employee discounts and special offers from a wide range of partner companies

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