Support Operations Engineer

5 days ago

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Logo of SYNAOS

SYNAOS

Software Development β€’ Production β€’ Logistics β€’ AGV β€’ Optimization

51 - 200 employees

🏒 Enterprise

πŸš— Transport

☁️ SaaS

πŸ’° Seed Round on 2019-02

Description

β€’ Responsible for managing, monitoring and optimizing SaaS environments on staging and production clusters β€’ Prioritize, analyze, and troubleshoot issues in customer environments within defined response and resolution times β€’ Work closely with product development and infrastructure teams for smooth operations β€’ Support customers with operation and configuration of software β€’ Coordinate changes and improve support function and user experience β€’ Take on-call shifts for customer support β€’ Document systems and configurations

Requirements

β€’ Degree or specialized training in computer science or equivalent β€’ Basic IT skills in Linux, networking, and REST API integration β€’ Familiar with Kubernetes environments β€’ Experience with YAML files is desirable β€’ Motivated to learn new technologies β€’ Ability to communicate complex concepts clearly to customers β€’ Positive and empathetic attitude toward customers β€’ Fluent in German and very good English skills

Benefits

β€’ Flexible working arrangements (remote, office, or hybrid) β€’ Modern office in the heart of Hanover for hybrid work β€’ Up to 180 days (6 months) of remote work from abroad β€’ Competitive compensation with benefits offering 30 days (6 weeks) of paid vacation β€’ Modern hardware and software solutions β€’ Corporate Benefits: Access to exclusive employee discounts and special offers from a wide range of partner companies

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