Support Specialist

March 24

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Synapticure Inc.

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Synapticure Inc. is a healthcare company that specializes in providing expert telehealth care and support for individuals with neurodegenerative diseases such as ALS, Parkinson’s, Alzheimer’s, and various forms of dementia. Synapticure focuses on delivering personalized cognitive, movement, and neuromuscular care through innovative programs such as the CMS GUIDE, and offers services including proactive genetic testing, care coordination, and access to clinical trials and cutting-edge therapies. With an emphasis on supporting both patients and caregivers, Synapticure ensures access to expert neurologists and personalized care navigators, offering services across all 50 states. Founded by Brian Wallach and Sandra Abrevaya, who have personal experiences with ALS, the company is committed to revolutionizing the care system for neurodegenerative diseases.

Neurology • Telemedicine • ALS • Neurodegenerative Diseases

11 - 50 employees

📡 Telecommunications

⚕️ Healthcare Insurance

📋 Description

• About Synapticure • As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. • Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s, and ALS. • The role • The Support Specialist is a key member of the Synapticure team, providing essential support services to patients, caregivers, and loved ones affected by neurodegenerative diseases. • This role drives clinical and administrative functions across the organization, ensuring seamless communication and coordination between members, healthcare providers, payer partners, and external stakeholders. • The ideal candidate is empathetic, highly organized, tech-savvy, and adaptable to a fast-changing healthcare environment.

🎯 Requirements

• High school diploma or equivalent. • Ability to manage multiple tasks effectively in a remote work setting. • Strong communication and interpersonal skills. • Experience in patient engagement, scheduling, and care coordination. • Comfortable working with medical terminology and adhering to HIPAA guidelines. • Proficiency with electronic health record (EHR) systems, Mac OS, and Google applications. • Adaptability to a dynamic, fast-paced work environment.

🏖️ Benefits

• Competitive salary based on experience and qualifications. • Comprehensive benefits package, including medical, dental, and vision coverage. • 401(k) plan with employer matching. • Remote-first work environment with a home office stipend. • Generous paid time off and sick leave. • Professional development opportunities and career growth potential.