Tier 1 Support Analyst

4 days ago

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Syndigo

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Product Content Management • Data Syndication • Digital Asset Management • Product Content Syndication • Product Experience Management

1001 - 5000

Description

• Here at Syndigo, we're enabling our clients to deliver better eCommerce experiences. • The Tier 1 support analyst will be responsible for providing exceptional customer service. • They will be the first point of contact for our customers, triaging issues and escalating when necessary. • Our team of Tier 1 Analysts enjoy helping people and resolving issues with collaboration. • Meeting or exceeding performance metrics like response time and customer satisfaction ratings is essential.

Requirements

• 1-2 years of experience in customer service or a related field (preferred) • Excellent communication skills, both verbal and written • Ability to work independently and as part of a team • Excellent problem-solving and critical-thinking skills • Ability to empathize with customers and convey confidence • Works with a sense of urgency with the ability to prioritize individual tasks • Proficient in Microsoft Office and other basic computer skills • Knowledge of basic technical terminology preferred