Sysco
Sysco is the global leader in selling, marketing, and distributing food and related products to customers who prepare meals away from home, including restaurants, healthcare facilities, educational institutions, and lodging establishments. With a network of over 340 distribution centers in more than 10 countries and a workforce of 76,000 associates, Sysco serves approximately 730,000 customer locations. The company is committed to sustainability, culinary innovation, and providing exceptional quality products such as fresh produce, premium proteins, and specialty items, alongside comprehensive supply chain solutions and culinary support to help its customers thrive.
marketing • food products • distribution • quality assurance • sales
Help Desk Specialist
October 1, 2024
🇺🇸 United States – Remote
💵 $38k - $98k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💻 IT Support
🦅 H1B Visa Sponsor
Sysco
Sysco is the global leader in selling, marketing, and distributing food and related products to customers who prepare meals away from home, including restaurants, healthcare facilities, educational institutions, and lodging establishments. With a network of over 340 distribution centers in more than 10 countries and a workforce of 76,000 associates, Sysco serves approximately 730,000 customer locations. The company is committed to sustainability, culinary innovation, and providing exceptional quality products such as fresh produce, premium proteins, and specialty items, alongside comprehensive supply chain solutions and culinary support to help its customers thrive.
marketing • food products • distribution • quality assurance • sales
📋 Description
• Act as the first point of contact for all technical support issues, including hardware, software, and network problems • Troubleshoot and resolve technical issues in a timely and efficient manner • Monitor and maintain all hardware, software, and network systems to ensure proper functioning and security • Install and configure new equipment and software as needed • Provide end-user training and technical assistance to staff and exhibitors • Create and maintain documentation for commonly encountered technical issues • Collaborate with other IT team members to escalate complex issues • Proactively identify and resolve potential issues to prevent downtime • Participate in after-hours support as needed during the National Western Stock Show event
🎯 Requirements
• High school diploma or equivalent, with a relevant college degree or certification preferred • Proficiency in Microsoft Office Suite and Windows operating systems • Familiarity with networking, remote desktop, and Active Directory • Excellent troubleshooting and problem-solving skills • Strong verbal and written communication skills • Ability to work under pressure and handle multiple tasks simultaneously • A team player who is also able to work independently with minimal supervision • Availability to work on weekends and evenings as needed during the National Western Stock Show event
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