Senior Customer Success Manager

January 7

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Tabnine

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Tabnine is an AI-powered code assistant that enhances software development by offering intelligent code completion, testing, review, and documentation capabilities. It supports various Integrated Development Environments (IDEs) such as VS Code, IntelliJ, and more, allowing developers to ship higher quality software faster. Tabnine ensures complete code privacy with zero data retention and provides protection from intellectual property issues by using models trained only on permissive sources. It is tailored for personalized use, adapting to individual and team coding practices to improve consistency and productivity across software projects.

51 - 200 employees

Founded 2017

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• We are seeking a Senior Customer Success Manager for a remote position, open to candidates located in the Eastern US. • AI is new and is changing the world. • AI driven coding assistants are one of the only AI use cases that have demonstrated real, measurable value and are taking off like wildfire. • The role of the Customer Success Manager is perhaps the most critical role in the company as it sets down the foundation for driving significant adoption and expansion. • We are looking for a Senior Customer Success Manager with SDLC experience, ready to help drive our customer adoption, renewals and expansions for Enterprise customers. • Your job will be to drive all the post sales activities and to ensure outstanding customer success measured by adoption, renewal and expansion. • You will work with customers to understand their objectives and provide analytics on their Tabnine adoption, understand objections and craft a plan to unblock adoption and exceed customer expectations.

🎯 Requirements

• 3+ years of Customer Success Management experience with both infrastructure (on-prem) and the major cloud providers • Experience working with SaaS offerings • A deep knowledge of the software development lifecycle • Current or previous developer experience • Ability to analyze, build, and present adoption and usage metrics • Experience working with global customers driving renewals and expansions in large organizations / Global 2000 • Effective communicator, experienced influence with strong interpersonal skills • Motivated, driven and results oriented • Hustle, Heart, Humility. We are in a startup…so hustling is the default behavior. • Expanding tech into established customers takes heart and persistence. • Humility is expected…so check your ego and office politics at the door. • Excellent customer facing skills, team collaboration and problem-solving ability, and adaptability to changing environments.