Senior Customer Success Manager

20 hours ago

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Fundraise Up

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Fundraising • Donation • Non-profits • Technology • Widget

51 - 200 employees

🤲 Charity

💳 Fintech

☁️ SaaS

Description

• Join our expanding team as a Senior Customer Success Manager at Fundraise Up. • Build and foster relationships with U.S.-based non-profits. • Help them fully leverage our platform to achieve fundraising success. • Collaborate with key executives, drive product adoption, resolve technical issues, and enhance overall customer satisfaction. • Act as the main point of contact for all customer account management matters. • Be the product expert, provide training/guidance and technical support. • Deliver Quarterly Account Reviews to customers. • Retain customers through proactive risk identification and mitigation. • Expand senior-level stakeholder relationships.

Requirements

• Proven work experience of 5-8 years in SaaS Customer Success. • Experience managing a customer book of business of $2M+ ARR. • Familiarity with CRMs, Digital Marketing, Google Analytics and Meta Pixel. • Excellent communication and presentation skills, with the ability to communicate with technical and non-technical stakeholders and deliver persuasive presentations. • Proven ability to develop and maintain relationships with customers and internal stakeholders. • Understanding of performance metrics or KPIs. • Ability to work independently and proactively to drive outcomes and collaborate cross-functionally with multiple teams. • Strong problem-solving skills, with the ability to solve complex technical problems creatively. • Ability to work in a fast-paced, hyper-growth and dynamic environment. • Willingness to occasionally work outside of normal business hours as required to support customers.

Benefits

• 15 days of vacation, 7 company holidays plus an additional 3 floating holidays and 5 sick days. • 401(k) plan with company match. • FSA Spending Account. • 100% Company-paid short-term disability, long-term disability, basic life insurance and AD&D. • Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family. • Paid parental leave (12/6 weeks). • Remote working.