Senior Customer Success Manager

Yesterday

🇺🇸 United States – Remote

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

💵 $70k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Bell Media

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2010

📱 Media

📡 Telecommunications

💰 Funding Round on 2005-12

Description

• Senior Customer Success Manager to drive and build customer loyalty with clients • Create exceptional experiences; focused on expanding customer accounts, increasing retention, and driving satisfaction. • Develop and maintain long-term relationships with clients, connecting with key executives and stakeholders. • Ensure timely and successful delivery of solutions, anticipate clients’ needs and recommend strategies. • Own and build strong relationships as a trusted business partner. • Drive digital marketing strategies and campaigns that achieve measurable results. • Track and report on key marketing metrics. • Identify and grow opportunities in pursuit of upsell revenue goals.

Requirements

• Bachelor's Degree (B.S./B.A.) Business, Marketing, or Management, or related field. • Three to five years of experience in a customer service role, required. • Having supported clients for SEM, SEO, email marketing, website creation or social network products, required. • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of a home service organization. • Proven knowledge of and experience working within the home services industry • Knowledge of all Digital Marketing channels including SEO, SEM, Facebook, Instagram, Display, email marketing and web design • Ability to deliver client-focused solutions based on customer needs • Strong interpersonal skills and the ability to problem solve with customers and internal stakeholders • Excellent listening, negotiation, and presentation skills • Excellent verbal and written communications skills • Great attitude, and remarkable ability to build rapport in the initial conversation and throughout client lifecycle • High competency to move between software platforms to complete tasks • Proven knowledge of digital marketing solutions • Ability to analyze and report on marketing data • Ability to work in a fast paced environment

Benefits

• Salary starting at $70,000 + plus bonus • Extensive opportunities for growth and development. • Health and Wellness: Medical, Dental, Vision, plus additional medical benefits • Retirement: Employer-sponsored 401(k) and Roth! • Paid Time Off: Flexible Vacation policy after 1 year of employment & sick time • Work-Life Balance: Remote first company, Focus Fridays, Summer Fridays • Parental Leave: Paid Maternity/Paternity leave for the birth, adoption or fostering of a child. • Exceptional Remote Culture. Our Culture Committee helps keep things fun and interesting!