Senior Customer Success Manager - Northeast US

Yesterday

🇺🇸 United States – Remote

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

+3 more states

🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Rectangle Health

WebsiteLinkedInAll Job Openings

Patient Payments • Individual Member Premiums • Practice Management Bridge • One Integrated System • Electronic Signature Capture

201 - 500 employees

Founded 1993

⚕️ Healthcare Insurance

☁️ SaaS

💳 Fintech

💰 Private Equity Round on 2021-11

Description

• The role of the Senior CSM will focus on supporting and accelerating revenue growth. • Owns both client retention and revenue growth. • Build strong relationships with your clients both onsite and remotely. • High EQ is a must- with helping the customer meet their business objectives paramount for success in this role. • High level of customer satisfaction and business results for clients.

Requirements

• A bachelor’s degree in a related field and seven to ten years of Customer Success or strategic account management experience and/or equivalent combination of education and experience is preferred. • Payments industry and healthcare (dental/medical) experience is required. • A fundamental component to the success of the role is becoming the client’s trusted advisor. • A willingness to go above and beyond for our clients is at the core of the role. • The opportunity to partner with team members and cross-functional teams to solve client business problems. • A proven ability to communicate with C-level and VP-level decision makers and/or stakeholders is vitally important. • Must be able to learn and adapt to new technologies, while proficiently speaking to, demonstrating, and addressing client questions and/or concerns effectively. • The ability to operate independently, in a remote working environment is a must.

Benefits

• Competitive health, dental, and vision benefits • Guardian Hospital Indemnity coverage • Life & LTD • 401(k) matching up to 3%