Senior Manager, Client Success

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DailyPay, Inc.

WebsiteLinkedInAll Job Openings

Finance as a Service • On-Demand Finance • Receivable Factoring • Financial Wellness • FinTech

501 - 1000 employees

Founded 2015

💰 $260M Debt Financing on 2023-01

Description

• Join our team as the Senior Manager of Client Success, Strategic / Enterprise and take charge of driving measurable human capital management outcomes for DailyPay clients. • You will lead a team responsible for growing the eligible, enrolled, and adopted employee base within each SA/ENT client by introducing and influencing employer financial wellness best practices and communication channels while managing high-level client escalations, and fostering strong client stakeholder relationships. • As a key member of our leadership team, you will advocate for both your team and our clients, contributing to product and marketing roadmap improvements and ensuring Annual Operating Plan targets are met. • Reporting to the Sr. Director of Client Success, the Sr. Manager of Client Success, SA/ENT will be responsible for the improvement and execution of strategies (success plays) that maximize end-user enrollment and adoption while ensuring client retention with an industry-leading experience for our Strategic (SA) and Enterprise (ENT) customers (2000+ EEs).

Requirements

• BA/BS degree in Business Administration, Sales, or a relevant field (or equivalent experience) • Leadership Experience: Proven experience leading GTM teams through the client lifecycle, preferably in a SaaS environment • Strategic Mindset: Ability to drive product roadmap improvements and develop retention strategies for at risk clients • Performance Management: Experience in managing KPIs to drive team success and achieve strategic outcomes • Problem-Solving Skills: Exceptional problem-solving abilities and the capacity to thrive in a fast-paced, dynamic environment • Collaboration and Innovation: Commitment to fostering a culture of collaboration, innovation, and continuous improvement • Enterprise Customer Success Expertise: Deep understanding of Enterprise CS models driving Business Results and CLV, with a minimum of 5+ years in Customer Success

Benefits

• Exceptional health, vision, and dental care • Opportunity for equity ownership • Life and AD&D, short- and long-term disability • Employee Assistance Program • Employee Resource Groups • Fun company outings and events • Unlimited PTO • 401K with company match