Senior Customer Success Manager

2 days ago

🇺🇸 United States – Remote

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

+2 more states

🐊 Florida – Remote 🍂 Massachusetts – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Global Payments Inc.

WebsiteLinkedInAll Job Openings

Payments • Ecommerce • Point of sale • Payment technology • Merchant services

10,000+ employees

Founded 2000

💸 Finance

💳 Fintech

🤝 B2B

Description

• Ensure customer retention through proactive customer service and demonstrable value of MineralTree • Increase company revenue through identifying and developing opportunities to upsell with customers • Develop and maintain long-term business relationships with clients to drive advocacy • Collect customer requirements and feedback to relay to the product team • Work to achieve optimal customer health and log all relevant data points to assist in reporting and forecasting • Showcase newly released features, maximize the usage of relevant features with customers • Understand customer and system problems, and provide solutions to the customers • Support ongoing projects to identify the right tools and processes for customer success as an organization, providing original thought and suggestions • Support fellow team members to develop and work together to provide the ultimate customer experience

Requirements

• Minimum Qualifications • Bachelor's Degree • Relevant Experience or Degree in: Degree in Finance, Marketing, Business, etc.; Combination of relevant training and/ or experience in lieu of degree • Typically Minimum 10 Years Relevant Exp • Experience in client facing roles and/or financial industry.

Benefits

• Global Payments offers a comprehensive benefits package to all of our team members, • including medical, dental and vision care, • EAP programs, • paid time off, • recognition programs, • retirement and investment options, • charitable gift matching programs, • and worldwide days of service.