Senior Customer Success Manager
3 days ago
🇺🇸 United States – Remote
💵 $144k - $160k / year
⏰ Full Time
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
Description
• A Senior Customer Success Manager (CSM) engages, retains, and enables customers. • Builds relationships and achieves trusted adviser status. • Works closely with account executives for renewals and expansion opportunities. • Drives forward Client Engagement Model for mutual success. • Takes responsibility for accounts from onboarding to renewal. • Anticipates customer needs and mitigates risk throughout customer life cycle. • Measures and reports on customer experience, health, product utilization, and value realization. • Inspires change to drive adoption of best practices. • Predicts risk, renewal, and expansion within customer portfolio.
Requirements
• Ability to travel 25-50% • Experience with Gainsight and Salesforce.com preferred • Requires a minimum of 8 years of related or equivalent experience; or 6+ years with an advanced degree.
Benefits
• competitive compensation packages • medical coverage • unlimited PTO and Summer Fridays • wellness reimbursements • Pluralsight subscription • professional development funds • more.
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