Senior Customer Success Manager

Yesterday

🇺🇸 United States – Remote

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+13 more states

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $150k - $175k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Propel, Inc

WebsiteLinkedInAll Job Openings

social good • fintech • social enterprise • debit • financial services

51 - 200 employees

Founded 2015

💳 Fintech

👥 B2C

🌍 Social Impact

Description

• Propel is on a mission to empower low-income Americans by simplifying access to government benefits with modern technology. All of our users deserve first-class experiences in their daily interactions with the social safety net and financial services. We’re looking for a results-oriented Senior Customer Success Manager to join our advertising business unit, helping companies in a variety of sectors effectively market to low-income consumers via the Propel app. You’ll manage a portfolio of accounts, developing strong customer relationships and driving growth toward a revenue target. Our partners advertise mission-aligned products and services that help our users make it through the month. These partnerships are a core part of how we scale our impact: helping our users sign up for discounted home internet and government-subsidized phone plans, promoting grocery discounts and savings, and enrolling people in energy assistance programs, just to name a few.

Requirements

• 8+ years of enterprise customer success or account management experience • Experience with digital marketing at either a publisher, agency, or advertiser is a must • Exceptional written and oral presentation and communication skills – you’ll spend a lot of time in front of your customers! • Strong problem-solving and project management abilities – you’ll be responsible for campaign troubleshooting, launch timelines, experimentation management • Demonstrated ability to juggle competing priorities and navigate ambiguity • Strong attention to detail and comfort navigating technical systems - you’ll be responsible for implementing new campaigns, analyzing performance data, and identifying optimization opportunities • Excellent relationship-building skills, with a demonstrated ability to quickly build trust internally and externally • Passion for building a business with a strong social mission at the intersection of private and public sectors

Benefits

• Meaningful work and a strong shared sense of mission • Remote-friendly work environment with a dog-friendly office in Downtown Brooklyn and satellite offices in San Francisco and Salt Lake City; All-company retreats and on-sites roughly twice per year • 20 Days of PTO • 4% 401K match • $10k lifetime fertility expense reimbursement via Carrot Fertility • Excellent Medical, Dental and Vision insurance options • Free access to Ginger mental health, Gympass, Headspace, One Medical, Rightway, Sofi, and Spring Health • Propel believes that everyone should be compensated fairly and equitably. We set our salary ranges using compensation data from hundreds of NYC based startups at our stage. Additionally, pay is not determined based on location. Compensation for this position includes base salary and a performance-based bonus. The expected base salary for the role is $150,000 - $175,000. The bonus is a combination of individual and team revenue performance. The total on-target earnings (OTE) is $165,000 - $192,500. There is potential for a larger bonus if individual and/or team revenue targets are exceeded. Equity and excellent benefits come with this position as well!