Senior Customer Success Manager

5 days ago

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Fieldguide

WebsiteLinkedInAll Job Openings

Compliance Software • Compliance Audit & Advisory • Audit Engagement Software • Workflow Automation & Artificial Intelligence • Enterprise Cloud

11 - 50 employees

🤖 Artificial Intelligence

💸 Finance

☁️ SaaS

Description

• Transform current customers into advocates • Work with cross-functional teams to prioritize customer experience • Ensure success, growth, and renewal of accounts • Drive engagement and establish strong relationships with customers • Share customer feedback and resolve escalations • Help customers leverage Fieldguide’s full functionality

Requirements

• 4-7 years prior experience as a customer success / relationship manager at an enterprise SaaS company owning adoption and retention • Relevant industry experience as a practitioner at an audit/advisory firm • Excellent communicator and great time-management skills • Proven record of driving measurable customer outcomes and success with large, complex customers • Hard working, responsive, and willing to get your hands dirty • Excited by the startup environment; willing to contribute to fine-tuning the structure and process to scale the customer success & advocacy team • Attention to detail and love opportunities to improve both yourself and customers’ experience

Benefits

• Competitive compensation packages with meaningful ownership • Unlimited PTO • 401k • Wellness benefits, including a bundle of free therapy sessions • Technology & Work from Home reimbursement • Flexible work schedules