Senior Account Manager, Customer Success

6 days ago

Apply Now

Receive Emails with Similar Jobs

Peaksware Holdings, LLC

WebsiteLinkedInAll Job Openings

Music Education • Music Education Software • Music Notation • Triathlon • Cycling

201 - 500 employees

☁️ SaaS

⚽ Sports

📚 Education

Description

• We are musicians, athletes, coaches and teachers who truly believe in our mission to help people achieve their best. • Our software platforms connect performers, instructors and creators. • As a Senior Account Manager you are responsible for retention and revenue expansion. • Success in this position is measured by helping existing districts with contracts. • You are the voice of customer conduit to our internal teams. • You will sit directly with the Account Management team and work in close collaboration with other teams. • You will develop, iterate, and implement renewal and expansion tactics for accounts. • Monitor end-user allocation and product usage to improve customer goals. • Attend a limited number of trade shows to demonstrate product value.

Requirements

• 5+ years of experience in account management, customer success, or sales in the EdTech space. • Prior experience in the music SaaS industry or as a musician and/or music educator. • Proven experience in developing and executing strategic renewal and expansion plans. • Exceptional communication and interpersonal skills. • Strong analytical skills and proficiency in monitoring key metrics. • Excellent strategic thinking and problem-solving skills. • Ability to build and maintain strong customer relationships. • Skilled in delivering presentations and product demos. • Ability to navigate ambiguity and work cross-functionally. • Experience with customer success planning. • Highly organized and self-motivated. • Strong negotiation and influencing skills. • Commitment to customer service excellence.

Benefits

Compensation: • Peaksware/MakeMusic is committed to fair and equitable compensation practices. • The hourly range for this role in Colorado is $28.11 - $46.86/hour. • Final compensation for this role will be determined by various factors. • In addition to base wage, this position will be eligible for an attractive performance-based variable compensation plan. • Medical • Dental • Vision • Health Savings Account • Flexible Spending Account • Dependent Care Flexible Spending Account • Paid Parental Leave • Teladoc • Employee Assistance Program (EAP) • Additional coverage options such as accident and critical illness insurance and hospital indemnity • Company-paid Short Term Disability • Company-paid Long Term Disability • Company-paid Basic Life Insurance and AD&D • Employee-paid Supplemental Life Insurance for Employee, Spouse, and/or Child • 401(K) • 401(K) Matching • Pet Insurance • 9 paid holidays annually and unlimited Flexible Time Off (FTO) • Free TrainingPeaks, TrainHeroic, MakeMusic accounts, and Alfred Music product. • Access to the Performance and Recovery Center (PARC), our on-site fitness facility. • Access to our onsite Music Studio. • Significant investment in resources for employee growth and development. • Flexible work schedule in a culture of trust.