Client Success Lead

5 days ago

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Affirm

WebsiteLinkedInAll Job Openings

eCommerce • Payments • Installment Loans • Millennials • Financial Services

1001 - 5000 employees

Founded 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-01

Description

• Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. • Affirm is committed to building lasting partnerships with merchants for long-term growth and ongoing revenue generation. • As a CS Lead, you will work with our existing merchants to drive revenue and GMV expansion. • The CS Lead position is a high-profile, merchant-facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to optimization. • The CS Lead acts as the central post-sale contact for Affirm merchant partners.

Requirements

• 5+ years of B2B client-facing experience; preferably in a high-tech environment • Experience negotiating and closing commercial contracts (e.g., RFPs, renewals) • Excellent customer relationship management skills with the ability to manage strategic accounts • Experience in managing cross-functional projects with a high attention to detail • Strong written (e.g. proposals, memos, e-mails) and verbal communication (e.g. presenting) skills • Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders. • Knowledge of consumer finance offerings, integrated software solutions, and e-commerce preferred • Comfortable using Salesforce and BI tools

Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount