Customer Support Manager

December 14

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Tailscale

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Security • Privacy • Log Processing • Connectivity • Remote Access

51 - 200 employees

Founded 2020

☁️ SaaS

🔐 Security

📡 Telecommunications

💰 $100M Series B on 2022-05

Description

• About Tailscale • Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices. • We are seeking a customer-centric and empathetic Manager of Customer Support to lead an amazing team. • The ideal candidate will have a background in supporting users of a technical SaaS product. • Collaborate closely with Engineering, Product, Marketing, and Sales teams to resolve technical issues.

Requirements

• 7+ years of experience in customer support or success engineering, with at least 3-5+ years in a leadership role. • Experience with SaaS products or in a security-focused environment highly preferred. • Strong understanding of Cloud Service Provider landscape, networking concepts, and security frameworks. • Expertise in troubleshooting technical issues related to cloud infrastructure and security. • Comfort in working with SaaS tooling and leveraging data to highlight key areas of improvement. • Strong written and verbal communication skills. • Experience in crafting technical documentation or troubleshooting guides. • Proven ability to lead, motivate, and grow a high-performing team in a fast-paced environment. • Excellent analytical and problem-solving skills.

Benefits

• An inclusive, flexible environment where you can be your authentic self. • A competitive total compensation package. • Comprehensive group benefits with no waiting period. • All-remote with the opportunity to work from anywhere. • Connect with other Tailscalars IRL. • Support for your personal and professional development. • Paid time off and a healthy work-life integration. • A build-your-own home office setup. • Generous parental leave program from your first day.