Yesterday
•Report to the Business Operation Leader for the Global Workplace Services and Real Estate (WRE) team •Participate in the development, administration, and recommendation of program initiatives, projects, and processes •Drive the overall Workplace Services strategy and enable business decisions •Manage special projects/initiatives for the Workplace Services team •Synthesize WRE's strategic focus into actionable programs to support business objectives •Formulate, organize, monitor, and report on stand-along and interconnected projects •Coordinate all project activities, including stakeholder management and accountability •Develop and control project deadlines, deliverables, budgets, reporting, and success factors •Apply change, risk, and resource management to ensure project success •Track and report on KPIs and OKRs specific to facility operations •Coordinate collection and organization of content for quarterly all-hands meetings and other presentations •Provide administrative support for the WRE leadership team as needed •Develop and manage standard facility operations processes, playbooks, guidelines, and project management principles •Drive adoption of WRE’s digital archiving and data retention strategies •Assist with documenting operational processes for the business •Utilize Business Process Modeling to drive efficient and effective process improvements within the organization •Manage vendors, suppliers, and service providers to ensure budget maintenance and efficiency
•6+ years in Workplace Services/Facility Management or related industry experience with demonstrated leadership ability •Strong background in project management principles and program management success •Process development and improvement experience •Understanding of workplace trends and processes including knowledge of workspace strategy •Strong background in project management principles and program management success •Strong budget and financial management acumen as well as vendor management experience •Proven ability to develop and improve business processes •Work closely with a variety of vendors, consultants and service providers to ensure efficiency, competitive pricing, innovation and exemplary customer service •RFP issuance and bid leveling •Effectively reconcile work orders, PO’s and invoices against an established budget •Creative-thinking and problem-solving skills •Strong organizational skills and collaborative work style •Strong communication skills, both written and verbal •Previous experience and a proven track record leading multi-disciplinary project teams and managing change •Proven capacity to develop interpersonal relationships with business partners to foster a culture of collaboration and be positioned as a trusted leader •Ability to work in a team setting with a customer service focus and deep understanding of delivering world-class customer service in a dynamic, ever-changing environment; Corporate Culture Ambassador •Familiar with Internet tools and proficient in Word, Excel, Outlook, PowerPoint, and Google Suite.
•Medical (HSA & FSA) •Dental •Vision •401(k) with company match •Employee stock purchase plan •Commuter benefits •In-house wellness program •Broad learning & development opportunities •Charitable giving platform with company match •Fitness allowance •Employee discount programs •Free games & events •Stocked pantries.
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