Tapcheck
Financial Services • Fintech • Payments • Payment Technology • Financial Technology
51 - 200
💰 Venture Round on 2023-04
Customer Support Specialist - Bilingual Spanish
Yesterday
Tapcheck
Financial Services • Fintech • Payments • Payment Technology • Financial Technology
51 - 200
💰 Venture Round on 2023-04
Description
• The Customer Support Specialist, Balance Support will be the frontline ambassador • Handling customer calls with precision and providing accurate solutions • Mastering our customer-facing features, guiding users through troubleshooting • Collaborating cross-functionally to drive key support metrics • Contributing to the training of new team members • Actively participating in creating a distinctive customer service culture • Processing reports from various payroll software • Understanding time clock functionality • Managing data to ensure seamless support
Requirements
• Availability: Flexibility to adapt working hours, including evenings or weekends • The ideal candidate will be bilingual in English and Spanish • Professional Experience: Proven track record in a comparable customer support role • Technical Proficiency: Proficiency in utilizing ticketing systems and CRM platforms • Payroll Software Proficiency: Familiarity with processing reports from various payroll software • Time Clock Functionality: Understanding the functionality of time clock programs • Report Management Skills: Comfortable running, exporting, and uploading reports • Problem-Solving Skills: Exceptional problem-solving skills • Communication Proficiency: Outstanding verbal and written communication skills • Customer-Centric Mindset: A customer-centric approach with a genuine passion for service • Adaptability: Ability to work independently and collaboratively in a dynamic environment
Benefits
• Paid Time Off • Health Insurance • Dental Insurance • Vision Insurance • 401K Match
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