Omni-channel customer support β’ Customer acquisition β’ Back office β’ Customer retention β’ Offshoring
10,000+
π° Private Equity Round on 2018-08
2 days ago
Omni-channel customer support β’ Customer acquisition β’ Back office β’ Customer retention β’ Offshoring
10,000+
π° Private Equity Round on 2018-08
β’ Think of yourself as an Architect for TaskUs clients β’ Help build a roadmap, plan, and execute β’ Map requirements, plan solutions, and successfully execute strategies β’ Partner with people to understand their needs β’ Care deeply about the overall business β’ Balance needs of customers against operational targets β’ Meet with Subject Matter Experts for Front End Analysis/Task Analyses β’ Manage up to four Instructional Designers β’ Develop SMART Learning Objectives β’ Design and develop all training content
β’ BA/BS degree in Learning Development, Instructional Design, Education, or equivalent practical experience β’ At least 5 years of Instructional Design/ Curriculum development experience β’ At least 2 years experience reviewing the work of others for quality and consistency β’ Experience working with fast-paced cutting edge technologies β’ Strong organizational skills β’ Experience with documentation, technical writing, and narrative scripting β’ Tolerance and enthusiasm for working with ambiguity and change β’ Experience with e-learning authoring software β’ Proven excellence in developing fully ADA Compliant training deliverables
β’ Competitive industry salaries β’ Comprehensive benefits packages β’ Commitment to a People First culture β’ Inclusive environment β’ Positive impact on the community β’ Encourage internal mobility β’ Support professional growth
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