Quality Analyst
November 5
Description
• Entry into the BPO industry • Liaise closely with Teammates and clients • Analyze and resolve issues • Conduct audits per agent on a daily basis • Submit End of Shift Reports • Identify potential quality issues per defined process • Attend Weekly Business Reviews • Hold regular calibration sessions • Isolate and report defects
Requirements
• Must have 1 year experience as Quality Analyst in any BPO companies • Knowledge of customer service practices • 1-2 years previous experience in Content Moderation campaign is a PLUS! • Experience in conducting research and analytics, supported by strong computer proficiency skills • Experience in mediation and conflict resolution techniques • Excellent communication skills (verbal and written) • Must be within 70 kms from Batangas City
Benefits
• Competitive industry salaries • Comprehensive benefits packages • Commitment to employee well-being • Inclusive environment
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