Customer Growth Manager

February 4

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📈 Growth Marketing

Apply Now

Receive Emails with Similar Jobs

Tatango

WebsiteLinkedInAll Job Openings

Tatango is a leading SMS marketing platform that specializes in fundraising for nonprofits. Established in 2007, the company has helped organizations fundraise over $500M through proven text messaging strategies. Tatango offers a scalable and user-friendly platform that enables nonprofits to send effective text messages to drive donations and engage supporters. With an impressive 99% open rate and high client satisfaction, Tatango is known for its rapid message delivery and seamless integration with leading donation platforms. The platform is highly regarded for its ease of use, customer service, and significant return on investment, making it a top choice for digital fundraising efforts.

SMS • SMS Campaigns • SMS Messaging • MMS Messaging • SMS Keywords

51 - 200 employees

Founded 2007

🛍️ eCommerce

🤝 Non-profit

🤝 B2B

💰 $350k Seed Round on 2013-07

📋 Description

• Upgrade and Growth Enablement • Own the process for upselling and upgrading existing customers, recommending the correct plan or credits based on usage, customer needs, and revenue growth goals. • Analyze customer usage data to identify upsell opportunities and deliver recommendations to Customer Success Managers or directly to customers. • Collaborate with Customer Success to implement scalable strategies for handling upgrades while reducing the administrative burden on others. • Act as a liaison between Sales, Customer Success, and Operations teams to ensure alignment on renewal actions, upgrade opportunities, and retention strategies. • Communicate effectively with internal stakeholders to facilitate seamless handoffs, accurate reporting, and consistent messaging to customers. • Agency Onboarding Support • Process new customer referrals from agency partners by collecting required information via web forms and ensuring seamless integration into Salesforce. • Manage the onboarding workflow for these customers, including agreement creation, billing setup, and account activation. • Work closely with Customer Success and Sales teams to ensure agency-referred clients are properly supported and onboarded efficiently. • Renewals and Retention Leadership • Ensure timely and successful renewals by maintaining visibility into upcoming renewal opportunities 1–2 quarters in advance. • Develop and maintain forecasting processes for renewals, churn, and upgrades, providing clear and accurate forecasts on a quarterly and annual basis. • Develop renewal KPIs that align with the company’s retention and growth objectives. • Implement proactive strategies to manage renewals, including early identification of at-risk accounts and targeted engagement to address potential risks. • Monitor trends and customer data to identify risks and opportunities, enabling data-driven decision-making and strategy adjustments. • Process Improvement and Best Practices • Continuously evaluate and refine processes for renewals, upgrades, and onboarding to enhance efficiency, customer satisfaction, and revenue retention. • Research and implement industry best practices in SaaS customer growth management, focusing on scalability and customer-centric approaches. • Develop clear documentation and training materials to support internal teams and agency partners in adopting new processes.

🎯 Requirements

• Minimum Qualifications • 3+ years of experience in customer success, renewals, or account management within a SaaS organization. • Demonstrated expertise in forecasting, analytics, and proactive account management. • Strong strategic and operational skills, with the ability to balance short-term execution with long-term growth objectives. • Proficiency in Salesforce and analytics tools, with a data-driven mindset. • Excellent communication and collaboration skills, with the ability to influence cross-functional teams and executive leadership. • Preferred Qualifications • Experience managing customer relationships in nonprofit SaaS markets. • Strong knowledge of renewals reporting, pricing strategy, negotiation and risk mitigation. • Familiarity with agency-based customer relationships and processes. • Experience designing scalable workflows for onboarding and renewals in a SaaS environment. • Familiarity with Winning by Design go-to-market revenue growth models is a plus