Mortgage Telesales Loan Officer - Bilingual Spanish

21 hours ago

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personal & commercial banking • brokerage services • mutual funds • asset management • insurance

10,000+

💰 Grant on 2023-10

Description

• Mortgage Telesales Loan Officer - Bilingual are specialized Lending Officers • Consult with both current and new-to-bank Customers about home lending needs • Deliver Legendary Customer Service through ongoing communication • Engage customers over the phone to gather information about their financial situations • Accountable for achieving individual and team objectives • Promote strong and lasting Customer relationships by helping Customers meet their financial goals • Provides sound advice at every Customer interaction • Ensures Customers understand the value and benefits of suggested alternatives and closes sales • Sells and originates residential mortgage loans with focus on assisting Spanish speaking customers • Takes ownership of Customer concerns and resolves Customer issues at first contact • Responsible for utilizing and maintaining Customer Relationship Management tools such as Salesforce

Requirements

• College diploma or equivalent work experience required • 1+ years of mortgage origination experience required • Bilingual/fluent in Spanish and have the ability to take mortgage applications in Spanish • Excellent sales acumen • Excellent organizational, interpersonal, and verbal communication skills required • Ability to work in a fast paced, challenging work environment • Exercises high degree of judgment during service interactions • Excellent problem solving and time management skills • Strong work ethic and self motivated with the ability to work independently and collaboratively • Highly developed customer service skills • Contact Center as well as previous lending experience preferred • Strong knowledge of mortgage and consumer lending, products, policies and procedures, pricing, and of basic automated underwriting systems, and fulfillment processes • Knowledge of mortgage laws and regulations required, including but not limited to Home Mortgage Disclosure Act(HMDA), Safe & Fair Enforcement for Mortgage Lending Act (SAFE), Real Estate Settlement & Procedures Act (RESPA), and Truth in Lending Act (TILA) • Knowledge of state and federal agency mortgage loan guidelines and regulations • Organized and detail oriented. • Flexible and must be able to adapt to quickly changing priorities • Ability to maintain confidentiality of sensitive information • Ability to use current and learn new technology applications

Benefits

• Base salary and variable compensation/incentive awards • Health and well-being benefits • Savings and retirement programs • Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO) • Banking benefits and discounts • Career development • Reward and recognition