Customer Care Representative - Macedonian

September 26

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Sales Consulting

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Recruitment&Selection • Assessment Center • HR Consultancy • HR Market Mapping

51 - 200

Description

• Provide a professional and efficient customer service function for client projects in line with client contractual agreements.

Requirements

• Handles to all customers inbound and outbound enquires within given timescales, efficiently and effectively through all channels of communication • Answer all general enquiries from customers • Recognise when a problem or query should be transferred to another department or Tier • Deal with all non-voice transactions as requested or required. • Enter and retrieve information into local CRM systems • Maintain and update customer and internal information • Supply information in order to provide solutions for customers • Other task required by manager