Customer Success Manager

6 days ago

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TeamViewer

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TeamViewer is a global leader in remote connectivity solutions, providing reliable access and support services for computers and devices. Their platform allows users to connect with any device at any time, facilitating seamless remote assistance and management of IT infrastructures, thus enhancing productivity and reducing costs. TeamViewer also incorporates advanced features powered by artificial intelligence to optimize IT support and improve operational efficiencies in various sectors.

Remote Control Software • Remote Monitoring Solutions • Augmented Reality

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🔒 Cybersecurity

💰 Venture Round on 2009-01

📋 Description

• Join TeamViewer as a Customer Success Manager and play a key role in building strong client relationships, driving adoption, and ensuring customer success. • You'll engage with stakeholders, deliver training and support, collaborate across teams, and act as the voice of the customer to enhance our solutions and maximize customer value. • Establish strong relationships with key stakeholders within client organizations, coordinate project teams, constantly engage with assigned customers and identify potential for further deployments or opportunities for our sales colleagues. • Deliver trainings, product demonstrations, deployment projects or troubleshooting sessions with customers as needed. • Work closely with the support, sales engineering and technical project management teams to ensure timely resolution of client issues and concerns. • Voice of the Customer: CSMs will be expected to champion the voice of the customer internally at TeamViewer. • In addition to providing an authoritative view of customer health, working closely with Product and Engineering, Marketing, Support and Sales, the CSM will: Monitor customer health metrics and implementing strategies to develop usage and customer value of our solutions. • Support executive alignment and engagement with customers. • Connect customer feedback to Product & Marketing. • Develop customer champions to help evangelize within customer organizations and externally with other TeamViewer customers.

🎯 Requirements

• Degree in computer science, information systems, applied computer science, or similar education with IT-related background • Fluency in English and French is mandatory • Experience working in close customer collaboration, and the ability to effectively communicate at all levels • Experience advocating for customers and the ability to foster and cultivate relationships with key customers • Experience with managing projects and programs

🏖️ Benefits

• Onsite Onboarding in our HQ office for an optimal start • Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews • Premiums for the private pension plan ( Mutuel ) up to the maximum amount are topped up by TeamViewer • Regular Team events and company-wide celebrations • Open door policy , no dress code rules, frequent all Hands and Leadership Lunches