TeamWork Online
TeamWork Online is the leading platform for job seekers in the sports and entertainment industries, connecting passionate individuals with career opportunities across major leagues like the NFL, NHL, NBA, MLB, and MLS, as well as colleges and various organizations. The company hosts numerous events and career fairs, enabling candidates to network with industry leaders, while also offering tools for employers to hire top talent effectively.
Sports • sports jobs • sports careers • Applicant Tracking Systems • NFL
Senior Product Success Manager
February 10
TeamWork Online
TeamWork Online is the leading platform for job seekers in the sports and entertainment industries, connecting passionate individuals with career opportunities across major leagues like the NFL, NHL, NBA, MLB, and MLS, as well as colleges and various organizations. The company hosts numerous events and career fairs, enabling candidates to network with industry leaders, while also offering tools for employers to hire top talent effectively.
Sports • sports jobs • sports careers • Applicant Tracking Systems • NFL
📋 Description
• Partner closely with the Product team and Go-To-Market leadership in executing customer participation in our Early Access Program. • Quarterback customer onboarding and ensure successful product adoption and usage throughout the customer lifecycle. • Own the customer onboarding and implementation process for the Teamworks GM product. • Partner with the Customer Success Manager to ensure that implementation plans accelerate customer time to value. • Master product functionality and execute training plans that enable customers to become product experts. • Organize and track implementation progress for internal stakeholders and customer visibility. • Monitor health metrics around customer engagement and satisfaction to confirm implementation success. • Build and maintain relationships with collegiate stakeholders to expand product usage throughout the lifetime of the partnership. • Develop cross-functional internal partnerships and educate stakeholders on external learnings.
🎯 Requirements
• 5+ years experience in collegiate athletics, with 3+ years in team general management, finance, or player personnel role. • Experience in account management, customer success and/or SaaS. • Experience with Teamworks Operations or NIL/Branding products. • Self-motivated, results-driven, analytical, and process-oriented. • Highly collaborative and emotionally intelligent. • Polished communication skills and presence. • Creative, innovative, and growth-minded. • Aligned with Teamworks’ core values: honesty, humility, hard work, commitment, innovation, and exceptionalism.
🏖️ Benefits
• Competitive compensation and incentives. • Comprehensive benefits plan, including medical, dental, vision, disability, life insurance, and a 401K with match. • Unlimited paid time off. • Company equity. • 100% remote work.
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