Customer Onboarding Manager

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Tekmetric

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Tekmetric is a management software designed for auto repair shops. Businesses can easily create customer profiles, schedule customer appointments, perform digital vehicle inspections, upload photos, build repair orders with built-in labor guides, manage inventory, track parts, monitor job workflows, set custom labor rates, shop fees, and taxes, send texts and emails to customers, measure job profitability, gross sales, technician hours spent, and more. By leveraging data, shops of all sizes can improve efficiency, productivity, and profitability.

Multi-Shop / Franchise Management • Auto Repair Software • Mechanic Software • Digital Vehicle Inspections • Auto Repair Labor Guides

51 - 200 employees

💰 Venture Round on 2022-03

📋 Description

• Tekmetric is a cloud-based auto-repair shop management system. • Provide detailed account walkthroughs and assist new customers with implementation. • Clearly communicate account setup requirements and expectations with customers and key stakeholders. • Educate customers on Tekmetric capabilities and best practices. • Record customer implementation needs in Hubspot. • Ensure customers receive superior service. • Collaborate with various teams. • Leverage feedback for continuous improvement to onboarding process. • Develop a deep understanding of customers' business objectives. • Listen carefully to information provided by customers. • Establish strong relationships with customer stakeholders. • Run and manage customer data migrations.

🎯 Requirements

• 1-2 years’ experience in Customer Onboarding or a customer facing function. • Project Management Skills • Track record of proactively resolving escalated client service issues while sharing insights with the organization. • Experience establishing and growing relationships with all levels within enterprise organizations from Director to C-Suite. • Ability to improve team processes and direction. • Work closely with the Customer Success team to solve problems collaboratively. • Bachelor’s degree Preferred

🏖️ Benefits

• Flexible and remote work opportunities • Generous PTO • Exceptional leave programs for all of life’s moments: maternity, paternity and parental bonding, as well as medical leave to care for yourself or loved ones • Excellent Medical, Dental, Vision and Prescription Drug Coverage • 401(k) Retirement Savings Plan with a 6% Match • Employer covered STD, LTD, Life and AD&D Insurance Programs • Up to $60 monthly for wellness expenses and activities • Education Assistance- includes undergraduate/graduate courses and continuing education