Customer Service Representative - German Market

June 5

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Teleperformance

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Omnichannel • Rightshore • Contact Center on Demand • Analytics Solutions • HomeBase

10,000+

Description

• Attention of bank customers through calls, emails, WhatsApp and chat channels • Provide high level service and inform about innovative digital banking products in the German market

Requirements

• Valuable studies in Business Administration, Mathematics or Law • MS Office (Excel, Word, PowerPoint, Access) • Native level of German • Customer orientation, empathy and active listening • Excellent communication skills, oral and written • Analytical capacity and facility to acquire new knowledge autonomously • Commercial capacity, social skills and dialogue with clients, companies or groups • Problem resolution • Teamwork • Proactive attitude • Results oriented • Ability to plan, organize and work under pressure • Initiative, autonomy and 'I can' attitude • Flexibility and adaptability to changing environments and new technologies • Valuable experience in banking

Benefits

• 38.5 hours/week, Monday to Sunday (2 days off per week) • Remote work, from anywhere in Spain • Indefinite contract • Referral Program: Bring a friend and receive a bonus (up to €2.000) • One month training in our Madrid offices (accommodation provided) • Salary: €20.730 gross/year • Start working from home after training • Annual vacations: 32 calendar days • Opportunity to work with the largest service provider in the world • Real possibilities of growth within the company