Customer Service, German Market

December 20, 2024

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Logo of Teleperformance

Teleperformance

Omnichannel • Rightshore • Contact Center on Demand • Analytics Solutions • HomeBase

10,000+ employees

Founded 1978

🤝 B2B

🎯 Recruitment

Description

• We are seeking financial services professionals to join an international team at Teleperformance. • Interact with high-level clients of one of Europe's leading digital banks, providing savings advice. • Attention of bank customers through calls, emails, WhatsApp and chat channels. • Customer service related to banking issues, account opening, transfers, etc. • Back office management such as answering emails, whatsapp etc. • Comply with transparency, service information and client protection regulations. • Report and follow up on anomalies that arise in the application. • Comply with quality standards and sales objectives defined by the entity.

Requirements

• Valuable studies in Business Administration, Mathematics or Law. • MS Office (Excel, Word, PowerPoint, Access). • C2 level of German. • Customer orientation, empathy and active listening. • Excellent communication skills, oral and written. • Analytical capacity and facility to acquire new knowledge autonomously. • Commercial capacity, social skills and dialogue with clients, companies or groups. • Problem resolution. • Teamwork. • Proactive attitude. • Results oriented. • Ability to plan, organize and work under pressure. • Initiative, autonomy and "I can" attitude. • Flexibility and adaptability to changing environments and new technologies. • Valuable (not exclusive) experience in banking.

Benefits

• 38,5 hours/week, Monday to Sunday (2 days off per week, and 2 weekends off per month). Hours from 2:00 p.m. to 10:00 p.m. • Remote work, from anywhere in Spain • Indefinite contract • Referral Program: Bring a friend and receive a bonus (up to €2.000, depending on the market/project) • Salary: €20.730 gross/year. • One month training in our Madrid offices (we provide accomodation during the training period) from 9:00 a.m. to 5:00 p.m. The training is part of the contract and remunerated. • Once the training is finished you will start working from home (computer provided by us), except for 12 days a year when you would have to attend our center in Madrid capital. • Annual vacations: 32 calendar days • Opportunity to work with the largest service provider in the world. • Real possibilities of growth within the company.

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