ServiceNow Solution Architect

September 15

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TELUS

WebsiteLinkedInAll Job Openings

National telecommunications company in Canada

10,000+

Description

• TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. • This role reports to the ServiceNow Platform Owner (Director level). • The TELUS Health ServiceNow Solution Architect is a technical leader whose diverse expertise services several functions within a new, enterprise-wide implementation of ServiceNow. • In this role the Solution Architect documents the overall platform design and helps to analyze the impact of new requirements. • S/he ensures platform alignment with the business strategy, provides consultative technical leadership to the platform team, and maintains a detailed view of the existing architecture. • This role will be key in defining scope and objectives, designing and implementing structure and processes, managing platform operations and updates while supporting the user base. • Evaluate platform performance and maturity for opportunities to drive continuous improvement. • Participates in process workshops, works closely with the enterprise architecture team and designated 3rd party partners.

Requirements

• Minimum of eight (8)+ years of directly related work experience in IT Application or System administration - mandatory • Minimum of 5+ years of significant ServiceNow and consulting experience - mandatory • Certified System Administrator (CSA) – mandatory • Certified Implementation Specialist - IT Service Management - mandatory • Certified Implementation Specialist – Discovery – mandatory • Minimum of two (2) years of Lead/Supervisory experience - asset • Certified Application Developer - asset • Certified Implementation Specialist - Service Mapping - asset • CIS - Event Management - asset • CIS - Service Provider - asset • CIS - Hardware Asset Management - asset • IT Micro Certifications in CMDB Config, CMDB Health and Performance Analytics - asset • Dev Micro Certifications in CSM, Srv Portal, Agile & Test Mngt, ATF, Flow Designer and Integration Hub - asset