Software Business Analyst

March 13

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

🦅 H1B Visa Sponsor

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Terex Corporation

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Terex Corporation is a globally diversified company focusing on providing innovative products and solutions across various industries to enable businesses to achieve their goals profitably and sustainably. They are known for their strong values, operating discipline, and commitment to delivering best-in-class financial performance for shareholders. Terex manufactures a portfolio of brands that serve the Aggregates, Environmental, Concrete, Handling, and Lifting industries. Their offerings include refuse collection vehicles, compaction and recycling equipment, waste hauler software, and lifting products. Terex is committed to environmental sustainability and providing equipment and solutions that ensure safe and productive work environments.

Terex builds the equipment that helps build the world's infrastructure. • Terex mobile cranes • Powerscreen crushing and screening equipment • EvoQuip compact crushing and screening equipment • Fuchs material handlers

5001 - 10000 employees

Founded 1933

🚀 Aerospace

🚗 Transport

💰 Post-IPO Debt on 2021-03

📋 Description

• Provide software support to Soft-Pak users and employees by responding to incoming phone calls and emails. • Provide assistance to customers on the installation and/or use of the Soft-Pak software. • Assist in business application to ensure the most efficient use of the software and aid with any questions or issues that arise. • Use proper departmental procedures for issue control, problem resolution, reporting and issue escalation in accordance with the Support Services Department procedures. • Communicate with other Soft-Pak staff on responding expeditiously to the customer's questions or problems to maintain the highest level of customer satisfaction. • Maintain and increase personal knowledge on applicable products and applications via training, documentation and personal research. • Achieve departmental performance objectives for service level and customer satisfaction. • Participate in annual users’ meetings and other training sessions. • Minimal 2-5% travel to Soft-Pak user conference and possible travel to Waste Expo.

🎯 Requirements

• Bachelor’s Degree or equivalent experience is required. • Work experience in the solid (or liquid) waste and recycling industry, or similar, is preferred. • Excellent Customer Service and communication skills. • Must have a general knowledge of Microsoft Excel. • Experience using IBM Query or Crystal Reports or Microsoft Power BI is a plus.

🏖️ Benefits

• paid vacation • 401(k) • medical • dental • vision