Technical and Extended Services Consultant

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Tessitura

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

Description

• The Tessitura Network Technical and Extended Services Area in Professional Services serves as a central hub for Technical Consulting requests and oversees the delivery of our Extended Services retainer contracts. • Reporting to a Manager, the Consultant works in a team setting to assist members with their Tessitura needs. • Tasks will include such duties as development of custom technical solutions, leading member meetings, and providing recommended practice advice for Tessitura configuration. • Assume ownership of assigned ticket/project lifecycle from initial discovery through final solution. • Analyze business requirements and design appropriate technical solutions. • Make members aware of and leverage Tessitura recommended practices to align their business needs with our technology. • Enhance native system functionality via creation of custom solutions including reports, outputs, data migrations, and integrations. • Maintain comprehensive and timely communication with Tessitura members, meeting established deadlines and leading project meetings as assigned. • Identify concerns as needed and recognize the right moments to escalate. • Create member-facing documentation for solutions, following department protocols. • Adhere to guidelines on Production deployment and code storage to uphold network security practices. • Develop strong, trusting relationships with Tessitura member; ensure comprehensive and timely communications, and leading member facing meetings following the approved meeting template. • Develop and maintain technical and business knowledge through training, classes, and provided resources. • Meet annual time tracking goals and submit hours and expenses promptly. • Travel occasionally for meetups and conferences. • Perform other job-related tasks as needed.

Requirements

• Experience writing queries, stored procedures, views and other database objects with Microsoft SQL Server and Microsoft SQL Server Reporting Services. • Proven aptitude in analyzing business needs to conceive, design, and develop innovative solutions. • Strong problem-solving skills. • Ability to grasp new technical material quickly and explain it to non-technical audiences. • Experience managing project activities and deliverables, ensuring timely completion and adherence to quality standards. • Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail. • Ability to work closely with others in a very strong team-focused structure. • Ability to work independently and effectively from a home office as part of a global, virtual company.