TextNow
TextNow is a revolutionary phone service provider offering free and flexible phone services. It provides users with unlimited talk and text, as well as essential data, all on the nation's largest 5G network through a convenient app. With TextNow, users can get a free phone number or transfer their existing number and take advantage of nationwide coverage. Moreover, TextNow offers customizable data plans that can be chosen based on specific needs. The service is supported by advertising partnerships, making it possible for users to enjoy these offerings at no cost. TextNow serves as an accessible alternative to conventional mobile service providers and other programs like the Affordable Connectivity Program (ACP).
Social Communication • Mobile Products • Software Development • Technology • Freemium Wireless Company
Product Operations Lead - Core Experience
January 11
TextNow
TextNow is a revolutionary phone service provider offering free and flexible phone services. It provides users with unlimited talk and text, as well as essential data, all on the nation's largest 5G network through a convenient app. With TextNow, users can get a free phone number or transfer their existing number and take advantage of nationwide coverage. Moreover, TextNow offers customizable data plans that can be chosen based on specific needs. The service is supported by advertising partnerships, making it possible for users to enjoy these offerings at no cost. TextNow serves as an accessible alternative to conventional mobile service providers and other programs like the Affordable Connectivity Program (ACP).
Social Communication • Mobile Products • Software Development • Technology • Freemium Wireless Company
📋 Description
• We believe communication belongs to everyone. We exist to democratize phone service. • TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. • We're the largest provider of free phone service in the nation. And we're just getting started. • Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere. • We are looking for a skilled and proactive individual to join our Core Experience team as a Product Operations Lead, Core Experience team member. This role focuses on supporting the production experience for our Calling, Messaging, and Phone Numbers services. You will help ensure operational excellence while driving impact across multiple functional areas.
🎯 Requirements
• 5+ years in product operations, product management, or a related field • A proven problem-solver with a customer-first mentality and a knack for process improvement • A collaborative partner who can bridge gaps between technical and non-technical stakeholders • Detail-oriented with a focus on identifying and mitigating risks before they escalate • Familiar with telecom-related services, such as STIR/SHAKEN, CNAM lookups, or SIP trunk optimization, is a plus • Excellent at data analysis and interpretation, bonus points for with experience in using tools like SQL, Redash, or Kibana
🏖️ Benefits
• Strong work life blend • Flexible work arrangements (wfh, remote, or access to one of our office spaces) • Employee Stock Options • Unlimited vacation • Competitive pay and benefits • Parental leave • Benefits for both physical and mental well being (wellness credit and L&D credit) • We travel a few times a year for various team events, company wide off-sites, and more
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