Remote Customer Service Agents - Credit Repair

August 8

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The Credit Pros

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Credit Repair and Education FinTech

debt negotiation • consumer finance

51 - 200

Description

• As a customer service agent, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. • You will be providing phone-based support to customers from the comfort of your home! • You will help resolve and escalate product & platform issues and answer account and billing questions. • You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.

Requirements

• Dedicated home workspace needed; equipment details will be sent via email during the interview process. • Comfortable working remotely in Eastern Time Zone for 08 hour shift with 30 mins unpaid lunch and two 15 mins paid breaks. • Availability for Monday to Friday from 10:00 AM to 07:00 PM ET • 1-2 years' experience of customer services in B2C focused financial and banking services industry • Knowledge of the United States credit industry including credit cards, line of credit, personal loans • Customer first orientation and being empathetic to their needs • Excellent communication skills and solution-oriented mindset • Hunger to learn and equip self with TCP’s technological suite

Benefits

• An opportunity to become a part of leading US based credit repair service provider • Fulltime-Permanent role • 100% Remote Work + Great Work Environment • Base Salary: $16/hr • Employee development, Management training, coaching & upskilling. • Flexible Accruing Paid Time Off • Company Holidays • Birthday Time Off • Health coverage