Customer Service Representative

September 17

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Description

β€’ Supports the Medicare Appeal process by answering calls and resolving queries β€’ Develops knowledge of internal policies and services β€’ Utilizes automated systems for information retrieval β€’ Communicates responses to inquiries within required times β€’ Investigates and resolves customer problems and escalates issues

Requirements

β€’ High School diploma or equivalent β€’ 2+ years customer service experience in a call center β€’ Effective communication with team members and customers β€’ Ability to research and resolve issues related to Medicaid eligibility

Benefits

β€’ Comprehensive health plans β€’ Paid time off β€’ Retirement savings β€’ Corporate wellness β€’ Educational assistance β€’ Corporate discounts β€’ More

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