Creatunity
Creatunity is a performance-driven growth agency specializing in building innovative, high-growth brands across a variety of industries. The company focuses on identifying underserved markets and providing disruptive solutions. Creatunity's goal is to positively impact consumers' lives worldwide through its brands, which span categories including health and wellness, automotive, electronics, and more. They emphasize a strategy that combines data-driven decisions, performance focus, and diversification to maintain industry leadership. With a global presence, their team operates with a commitment to execution and innovation.
Search Engine Optimization • Pay Per Click • Marketing Automation • Website Design • Marketing Strategy
Customer Support Specialist - Voice and Chat
September 17, 2024
Creatunity
Creatunity is a performance-driven growth agency specializing in building innovative, high-growth brands across a variety of industries. The company focuses on identifying underserved markets and providing disruptive solutions. Creatunity's goal is to positively impact consumers' lives worldwide through its brands, which span categories including health and wellness, automotive, electronics, and more. They emphasize a strategy that combines data-driven decisions, performance focus, and diversification to maintain industry leadership. With a global presence, their team operates with a commitment to execution and innovation.
Search Engine Optimization • Pay Per Click • Marketing Automation • Website Design • Marketing Strategy
📋 Description
• Responding to inquiries and complaints from customers via voice calls and/or chat • Providing prompt, courteous, and professional service to all clients • Troubleshooting technical issues and escalating complex problems to the appropriate department • Maintaining accurate records of all client interactions and transactions • Collaborating with the customer support team to ensure timely and efficient issue resolution • Identifying opportunities to improve the customer experience and communicating these to the team
🎯 Requirements
• Native Speaker level proficiency in Filipino and English • Bachelor's degree in a related field (e.g. business, marketing, communication) • 2+ years of experience in a customer support role • Excellent communication skills, both written and verbal • Ability to work under pressure in a fast-paced environment • Strong problem-solving skills and attention to detail • Experience using customer support software (e.g. Gorgias, etc.)
🏖️ Benefits
• Independent Contractor Agreement • Quarterly Performance Bonus • Monthly Performance Bonus • Health Insurance Reimbursement • WFH Upgrade Allowance • 15 Days Paid Time-Off • 6 Company-Wide Holidays • 6 Country Holidays • 100% Fully Remote
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