Customer Support Specialist - Voice and Chat

2 days ago

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Description

• Responding to inquiries and complaints from customers via voice calls and/or chat • Providing prompt, courteous, and professional service to all clients • Troubleshooting technical issues and escalating complex problems to the appropriate department • Maintaining accurate records of all client interactions and transactions • Collaborating with the customer support team to ensure timely and efficient issue resolution • Identifying opportunities to improve the customer experience and communicating these to the team

Requirements

• Native Speaker level proficiency in Filipino and English • Bachelor's degree in a related field (e.g. business, marketing, communication) • 2+ years of experience in a customer support role • Excellent communication skills, both written and verbal • Ability to work under pressure in a fast-paced environment • Strong problem-solving skills and attention to detail • Experience using customer support software (e.g. Gorgias, etc.)

Benefits

• Independent Contractor Agreement • Quarterly Performance Bonus • Monthly Performance Bonus • Health Insurance Reimbursement • WFH Upgrade Allowance • 15 Days Paid Time-Off • 6 Company-Wide Holidays • 6 Country Holidays • 100% Fully Remote