Customer Success Agent

4 hours ago

Apply Now

Receive Emails with Similar Jobs

TheHouseofMercier

WebsiteLinkedInAll Job Openings

2 - 10 employees

🎯 Recruitment

🤝 B2B

🏠 Real Estate

Description

• The House of Mercier is excited to offer a unique opportunity for a Customer Success Agent position that allows you to work remotely! • This entry-level role is ideal for aspiring customer service professionals, as no prior experience is required. • As a Customer Success Agent, you will be the welcoming voice of our luxury jewelry brand, assisting our valued customers through various channels and ensuring they have an unforgettable experience. • Your primary focus will be on addressing customer inquiries, providing product information, and helping clients navigate their needs effortlessly. • Responsibilities • Deliver exceptional customer support via phone, email, and chat. • Assist customers with their inquiries, guiding them through product selection and order processes. • Acquire knowledge about our luxurious jewelry collections to better serve customer inquiries. • Resolve customer issues and concerns promptly and professionally. • Collect feedback from customers to enhance service quality and overall customer experience. • Maintain detailed records of customer interactions and transaction histories. • Collaborate with team members to ensure consistent service excellence.

Requirements

• No prior experience in customer service is required; a desire to learn and grow is vital. • Strong communication skills, both written and verbal. • Ability to work independently and manage time effectively in a remote working environment. • Passionate about providing exceptional customer service and supporting clients. • Basic computer skills and proficiency with online communication tools. • Interest in luxury jewelry and a willingness to learn about our products. • Flexibility to work various shifts as needed to accommodate customer demands.

Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short Term & Long Term Disability • Training & Development • Work From Home • Free Food & Snacks • Wellness Resources • Stock Option Plan • Great Salary • Other Perks