Customer Success Manager

19 hours ago

🇺🇸 United States – Remote

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🎰 Nevada – Remote

Although this job is listed in Nevada, this company may be open to hiring remote in other states.

+2 more states

🌵 Arizona – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote ⛷️ Utah – Remote

💵 $90k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Cartwheel

WebsiteLinkedInAll Job Openings

Therapy • Psychiatry • Telehealth • Professional Development • Education

51 - 200 employees

⚕️ Healthcare Insurance

📚 Education

🌍 Social Impact

Description

• Join Cartwheel to help tackle the student mental health crisis as part of its founding Arizona program team. • Cartwheel is an early-stage company building a new kind of mental health program for kids that puts schools at the center. • Kids shouldn't just aspire to get out of bed and drag themselves to class. They should be able to experience joy. • As a Customer Success Manager you will be the day-to-day trusted partner to Arizona school districts, driving their success with Cartwheel and owning customer health. • Partnering closely with a clinical lead, you will ensure our district partners are supported with their clinical consultative needs. • This is a W2, Full-Time, Salaried position.

Requirements

• 5+ years of experience as a Customer Success Manager implementing and supporting education, education technology, or school based mental health programs. • 2+ years of experience working in or around Arizona school systems, such as in a school-based clinician, administrator, special education teacher, or adjacent role. • Commitment to serving communities traditionally overlooked in the healthcare setting – uninsured and underinsured families, youth in foster care, English learners, etc. • Passion for our mission to tackle the youth mental health crisis! • Experience collaborating with the Arizona Department of Education. • Experience working with American Indian/Native/Indigenous populations, immigrant populations, rural communities, and/or military families • Excellent project management skills with the ability to coordinate across many stakeholders and prioritize tasks • Fluency in Google Suite (e.g. Sheets, Slides) and proven ability to quickly learn new tools and technology (e.g. Salesforce, Zoom, Cartwheel portal) • Experience with building relationships across diverse stakeholders and influence without authority • Superb written and verbal communication skills • Desire to work with a small, entrepreneurial team to build a new program • Instinctively structures problems into logical components.

Benefits

• Competitive cash compensation between $90,000 to $105,000 • Equity ownership stake in the company • High-quality health insurance with a $0 monthly premium option for employees • Dental, Vision, and Employer-Sponsored Life Insurance • 4 weeks of paid PTO (3 weeks any time + 1 week office closure in December) • Sick Leave + Holidays • 401K with 2% employer match • Team-based culture with mission-driven colleagues who will go to bat for you