Digital Client Success Manager

Yesterday

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201 - 500 employees

Founded 2019

🛍️ eCommerce

☁️ SaaS

🤝 B2B

💰 $65M Series C on 2021-06

Description

• Are you passionate about helping clients make the most out of their product? Do you believe that successful client adoption is the foundation of a successful long-term partnership? Are you convinced that restaurant owners deserve technology that allows them to take back control from 3rd party platforms? Three times yes? Sounds like we found a match!  • About This Opportunity:  • We are building out a Digital Success Team to manage a segment of our clients that receive a digital-first, one-to-many approach to success. We are looking for a talented Digital CSM to lead growth and success for a large volume of clients using a primarily data-driven approach. • At this time, we are prioritizing candidates in the Central time zone.

Requirements

• Excellent interpersonal/customer relations skills; clear and concise verbal and written communicator with the ability to effectively prevent or mediate conflict • Entrepreneurial approach - a high degree of autonomy and self-motivation and a hunger to conquer unknown territory • Experience negotiating and navigating subscription renewals and churn conversations. • Demonstrated organizational skills, proven ability to complete long-term goals and handling critical tasks and issues at the same time • Natural curiosity and willingness to learn, whether it’s new technical skills or understanding the client environment • Proven success with rolling out products to clients, ideally in the restaurant industry • 1+ year of Client Success experience highly preferred