TheyDo - Journey Management
Personas • Design Thinking • Customer Experience • Customer Journeys • Enterprise Software
Enterprise Customer Success Manager
Yesterday
TheyDo - Journey Management
Personas • Design Thinking • Customer Experience • Customer Journeys • Enterprise Software
Description
• As an Enterprise Customer Success Manager, you'll help enterprise customers succeed in journey management transformation. • Drive customer adoption and expansion using MEDDPICC framework and strategic account plans. • Guide enterprises in establishing journey management as their operating model.
Requirements
• Extensive experience of enterprise SaaS customer success • Strong understanding of journey management, CX transformation, or service design • Experience with enterprise-scale digital transformation initiatives • Proven track record of growing enterprise accounts and exceeding retention targets • Expertise in MEDDPICC framework and value-based customer engagement • Excellence in stakeholder management and executive communication • Data-driven approach to measuring and showcasing customer success • Preferred: experience with journey mapping tools or CX platforms; knowledge of agile methodologies; background in consulting or enterprise solution architecture; experience with change management methodologies; understanding of design thinking and service blueprint creation
Benefits
• Competitive base salary + variable compensation tied to retention and growth • Equity in a fast-growing, well-funded SaaS company • Remote-first culture with emphasis on work-life balance • Flexible holiday days – minimum of 25 days per year + public holidays • Learning and Development budget for career growth • Wellbeing budget for mental and physical health support • Paid parental leave – financial support for new parents • Home office or co-working support budget • Company events for team bonding • Latest tech & tools provided
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🇺🇸 United States – Remote
💰 Private Equity Round on 2021-06
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success