Operations Lead - Solutions

February 13

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Thermo Fisher Scientific

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Thermo Fisher Scientific is a leading global supplier of scientific instrumentation, reagents and consumables, and software services. They support the life sciences, healthcare, and analytical chemistry sectors by providing robust solutions for laboratory research and production processes. Their innovative products and services encompass a range of applications, including diagnostics, lab workflow automation, and drug discovery.

Analytical Instruments • Laboratory Supply Chain Programs and eCommerce • Laboratory Equipment • Lab Services • Specialty Diagnostics

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

💊 Pharmaceuticals

📋 Description

• Responsible for the discovery phase of new opportunities in GenAI and AI data services. • Develop and maintain a knowledge base of pilot and program data to streamline the discovery phase of new opportunities. • Identify opportunities for process improvements and drive initiatives to enhance operational efficiency and effectiveness. • Collaborate with Solution Engineers on new tooling evaluation, testing, and integration. • Engage with clients and stakeholders to understand their needs and ensure that solutions meet their expectations. • Evaluate and implement technology solutions and tools to support operational processes. • Work closely with product management, engineering, delivery teams, and other teams to align operational processes with business objectives. • Facilitate communication between multicultural teams across different time-zones to ensure alignment and address any operational challenges.

🎯 Requirements

• Bachelor’s degree in Data Science, Operations Management, Engineering, or a related field. • Advanced degree or relevant certifications (e.g., Masters, Six Sigma, PMP) preferred. • Minimum of 5 years of experience in service operations management, with a proven track record of leading teams and managing complex projects. • Minimum of 2 years of vendor-side experience, especially with Fortune 200 companies and/or large tech companies. • Minimum of 2 years of experience in operations and/or project management. • Experience with global and remote team collaboration. • Experience with GenAI, AI, localization, or related projects. • Experience preparing and presenting program data to client and internal stakeholders. • Technical understanding of basic file formats, scripts, and data ingestion pipelines (this role will need to manage conversations with a technical audience as part of solution design). • Advanced proficiency with the Office Tool Suite and JIRA workflows. • Client-side experience, pre-sales, and AI/ML experience is a plus. • Strong leadership and team management abilities. • Excellent problem-solving and analytical skills. • Proficiency in process improvement methodologies and tools. • Strong communication and interpersonal skills, with the ability to collaborate effectively across departments and across time zones. • Familiarity with project management software and operational tools. • Ability to manage multiple projects and priorities in a fast-paced environment. • Strategic thinker with a focus on results. • Proactive and adaptable, with a strong sense of ownership. • Detail-oriented with a commitment to quality and excellence.