Digital Account Manager - Laboratory Products

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Thermo Fisher Scientific

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Analytical Instruments • Laboratory Supply Chain Programs and eCommerce • Laboratory Equipment • Lab Services • Specialty Diagnostics

10,000+

Description

• Responsible for the growth of low-revenue customers in the DACH region • Develop and implement a strategy to grow sales within territory • Contact high-potential customers through phone, video call, and social media to drive revenue growth • Understand customer needs, assess potential sales growth and identify required level of account manager support • Tailor messaging based on industry-specific challenges • Demonstrate how to use our website to find answers and place orders • Build up a network of customer contacts for further marketing • Collaborate with the Digital Marketing team to prioritise which customers to contact • Transfer high-potential customers who need regular account management support to sales teams • Welcome & profile new customers and support their eCommerce experience • Maintain a pipeline of opportunities in Salesforce

Requirements

• Bachelor’s degree, Science or Business focus preferred • Interacting with internal or external customers to understand and solve their problems • Building and maintaining relationships with key collaborators • Able to demonstrate persistence and overcoming barriers to find success • Prior experience in Sales/Customer Service beneficial • Self-directed and goal-oriented • Excellent communication skills and able to build rapport • Comfortable approaching new contacts and able to handle rejection • Digital approach – able to use technology to maximise impact. • Knowledge of how to use social media to grow reach is beneficial. • Self-awareness and adaptability • Entrepreneurial approach – able to try new techniques to find success • Fluency in German and proficient in English • Knowledge of Word, Excel and PowerPoint a must, SFDC preferred • Travel across Europe (10%), attend regional, national or international meetings