Field Service Engineer - Bio Production

November 25

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Thermo Fisher Scientific

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Analytical Instruments • Laboratory Supply Chain Programs and eCommerce • Laboratory Equipment • Lab Services • Specialty Diagnostics

10,000+

Description

• Provide instruments and equipment services, including installation, basic training, preventative maintenance, repair, and compliance services. • Work closely with other departments to improve customer experience. • Help to develop customer satisfaction through ensuring timely customer response times and problem resolution. • Perform commissioning and qualification of equipment by completing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols. • Support product quality improvement.

Requirements

• Bachelor’s degree or above, major in computer science, electrical engineering, Automation, or biomedical engineering required or related graduation. • 2 years of related experience required. • Identify, recommend and prioritize improvements to the customer experience, as well as internal process improvements. • Outstanding teammate, who can work with counterparts and customers across the world. • Self-motivated, self-starter with strong communication. • Thorough knowledge of Microsoft Windows operating systems, PC hardware and desktop application products. • Valid drivers license required.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs. • Employee assistance and family support programs, including commuter benefits and tuition reimbursement. • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave). • Accident and life insurance, and short- and long-term disability in accordance with company policy. • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan. • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.