Field Service Engineer II

November 30

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Thermo Fisher Scientific

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Analytical Instruments • Laboratory Supply Chain Programs and eCommerce • Laboratory Equipment • Lab Services • Specialty Diagnostics

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Description

• Performing field service activities, including on-site installation, upgrades, preventive maintenance and system repairs. • Solving a broad range of hardware and/or software problems of varying scope and complexity • Coordinating your own work schedule with direct colleagues, service operations and management. • Teaching customers in the use of our instruments to ensure safe and effective customer operations • Providing proactive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation • Producing timely and accurate reports of your activities: e.g. service reports and expense reports • Assuring highest level of Customer Experience to achieve customer happiness and dedication • Providing sales leads to account manager • Providing feedback to support teams for correcting system documentation and updating procedures.

Requirements

• Typically requires a BEng or MEng degree or equivalent qualification in Mechanical or Electrical and Electronic Engineering or other applicable experience in a high-tech environment. • Analytical trouble shooting and problem solving abilities • Excellent hand-eye coordination and manual dexterity • IT skills, including TCP/IP networking • Driving license required • Excellent communication skills in English, verbal and in writing. • Independent, service-minded and informative in the approach towards customers • Highly organized, on top of things and in control of administrative work, including service reports and customer queries, also when being in the field and the pace is high • A strong team contributor, working remotely with the ability to connect with colleagues in the region • Commercial awareness. • A natural curiosity about staying up to date with trends in technology and IT • Self-starter, loves to be challenged • Knowledge of Electron Microscopes is an advantage but not a requirement.