Field Service Engineer - Microbiology

November 26

Apply Now

Receive Emails with Similar Jobs

Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

Analytical Instruments • Laboratory Supply Chain Programs and eCommerce • Laboratory Equipment • Lab Services • Specialty Diagnostics

10,000+

Description

• The Field Service Engineer (FSE) will conduct laboratory instrument repairs, upgrades, troubleshooting, installation, and preventative maintenance at customer sites. • The FSE will primarily handle an assigned territory, but will provide service in other territories as needed. • Must have excellent customer-facing skills and prioritize customer satisfaction. • Maintain inventory and administrative records in a timely manner. • Assist in the development and improvement of service processes and information. • Assist other Field Service Engineers with troubleshooting and problem resolution. • Resolve technical issues with hardware, firmware and software. • Must be proactive in resolving instrument issues before they become chronic by finding a root cause and developing a course of action. • Ensure accurate communication and/or documentation for product complaints per SOP. • Maintain records and reports, coordinate activities with peers, manager and customers to minimize equipment downtime and interruptions. • In addition, other duties may be assigned as the business need warrants.

Requirements

• Must have associate’s degree in electronics, engineering, biomedical technology or other applicable field of study. • Bachelor’s degree in engineering or technology preferred • 2+ years of experience with related science, engineering and/or customer skills • Ability to handle a large territory and perform service training, customer training, support and repair of laboratory equipment • Must be able to travel at least 75% with overnight stays • May be required to travel to customer sites with as little as 24 hours notice • Must be able to take at least 10 paid on-call weekends in a year • Must be able to lift up to 50 pounds on a routine basis