VDI Administrator

May 4

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Thinkahead Consultant Psychologist Pty Ltd

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We get to the heart of the matter.....real people......real solutions

Psychological Services • Corporate Training • Leadership Development Programs • Coaching • HR Consulting

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Description

• AHEAD is searching for a Citrix / VDI Administrator to be a part of our Managed Services team. • Candidates are eager to learn, customer focused, an effective communicator, self-initiating and can perform most tasks without direct oversight. • This position will report to and receive direction from the Ahead Infrastructure Manager.

Requirements

• Minimum of 1 year of related experience with Citrix XenApp and/or VMware Horizon VDI • CCA-V or other related training and certification required • CCP-V/CCE-V and other advanced training and certification a plus • Managed Services or Consulting experience is a plus • Experience with VMware and vCenter is a plus • Experience with performance monitoring tools – LogicMonitor, SolarWinds, Control Up, etc. • Ability to effectively interact with all levels of business via phone, written communication, and in person • Team collaboration, responsiveness, ability to multi-task • Strong sense of urgency, ability to set priorities and perform the job with little guidance • Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels • Reporting skills critical • Strong interpersonal and communication skills (written and oral) required • Strong analytical and problem-solving skills • Self-motivated with the ability to work in a fast-paced environment

Benefits

• Povides Tier 1/2 technical support to clients • Administer, maintain, and support a variety of complex client Citrix / Horizon environments • Identify, analyze, and resolve problems on a variety of VDI platforms • Perform root cause analysis for issues / provide workarounds to ensure business continuity • Troubleshooting performance or configuration issues on VDI platform hardware • Utilizes a variety of technology tools and procedures to respond and resolve internal and external customer issues • Ensure that all incident tickets, change records and service requests are fully documented, planned, resolved, and/or executed on time and per the customer’s expectations and within the agreed Service Level Agreement (SLA) • Create and maintain client technical documentation. • Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA. • Work with the Manager, Virtualization & VDI to understand client business needs, identify solutions, and provide strategic recommendations. • Ensure that clients’ infrastructure is healthy, stable, documented, and configured with accepted technical best practices. • Manage incident/task workflow, prioritize requests, and maintain transparent communication. • Participate in an on-call rotation. • Manage and exceed client expectations. • Complete yearly training plan objectives and relevant certifications.