Customer Success Program Manager

5 days ago

🇺🇸 United States – Remote

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

+7 more states

🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $74.6k - $151.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

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Thomson Reuters

WebsiteLinkedInAll Job Openings

Intelligent Information • Accounting • Legal • Tax • Media

10,000+ employees

Founded 2008

💸 Finance

📱 Media

☁️ SaaS

Description

• Oversee multiple complex projects within a Customer Success organization • Manage cross-functional teams, develop comprehensive project plans, and ensure execution aligning with organizational goals • Collaborate cross-functionally with key partners to ensure successful GTM project execution and delivery • Create and deliver regular project status reports and presentations to leadership and stakeholders • Implement and maintain project management best practices, methodologies, and tools across the organization

Requirements

• Bachelor's degree required, advanced degree preferred • 5+ years of experience in program management, preferably in a customer success or technology-driven environment • Proven track record of successfully leading complex, cross-functional projects with multiple stakeholders • Strong understanding of project management methodologies • Proficiency in project management tools • Excellent leadership, communication, and interpersonal skills • Ability to influence and collaborate with stakeholders at all levels of the organization • Strong analytical and problem-solving skills with attention to detail • Experience working in customer success or related field is a plus

Benefits

• Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off • Work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country • Headspace app subscription • Retirement, savings, tuition reimbursement, and employee incentive programs • Resources for mental, physical, and financial wellbeing • Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more • LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking • Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact • Optional hospital, accident and sickness insurance paid 100% by the employee • Optional life and AD&D insurance paid 100% by the employee • Flexible Spending and Health Savings Accounts; fitness reimbursement • Access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee • Access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan