Director, Implementation Engineering

February 8

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

🛠️ Implementation Specialist

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Thrive

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Thrive is a company that specializes in providing managed services and technological solutions for businesses. They focus on cybersecurity, cloud services, network management, and productivity tools to optimize business performance and drive digital transformation. With a customer-centric approach, Thrive offers services such as disaster recovery, IT compliance, regulatory services, and virtual chief information security officer (vCISO) advisory. They serve various industries including financial services, healthcare, government, and education, leveraging their expertise to empower clients to harness the promise of technology for better strategic outcomes.

Managed IT Services • Complete Outsourced IT Services • Hosted Cloud Services • Help Desk Support • Onsite Engineering

201 - 500 employees

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• This position will be responsible for leading Thrive’s Implementation Engineering teams while continuously evaluating and enhancing processes for scale. • The objective of the Implementation Engineering org at Thrive is to deliver Thrive engineering solutions to both support the deployment of Thrive services and meet the evolving technology need and business requirements of its clients. • The ideal candidate should have the rigor to maintain process and standards with the goal of enhancing the client experience during project implementation and beyond. • Oversee multiple teams within Thrive’s Implementation Engineering organization, ensuring the delivery of professional services and project engineering to Thrive clients. • Develop project scopes and products with standardized pricing, workflows and outcomes. • Serve as a management escalation point. • Collaborate with functionally adjacent teams within Thrive on process design and efficiency enhancements. • Build and maintain a positive team culture focused on enriching the client experience. • Build and maintain a management structure focused on accountability and perpetual improvement of processes and standards. • Hire, train and mentor Implementation Engineering Managers. • Effectively communicate with Sales, Account Management, Solution Architects and Project Managers to explain project process, statuses, requirements, etc. • Perform managerial and administrative responsibilities including client service escalations and PTO/expense reviews and approvals.

🎯 Requirements

• Minimum Bachelor’s Degree or equivalent combination of education and relevant work experience. • 2-4 years management experience • Advanced experience (4+ years) across the following technologies: Microsoft 365 Suite of Services, Public Cloud, specifically Azure Infrastructure, Private Cloud, specifically VMWare hypervisors, Network Infrastructure, specifically Fortigate firewalls and Meraki cloud solutions. • Experience implementing Managed Service and Information Technology solutions • Expert understanding of cloud computing, networking, cyber security concepts and best practices • Preferred 1-2 years experience using ServiceNow (or other project management software) • 4+ years experience implementing, supporting and/or managing Telephony Infrastructure, namely Teams Voice and 8x8 • Experience in ITIL methodology and change management processes